Deliveries
Perfect at Every Stage
Stage 1
Intake
Whether you have one or many deliveries, submit your jobs without having to change your workflow.
- Instant Booking
- Book and instantly pay for your delivery. Perfect for one-off or ad-hoc jobs.
- Client Portal
- Submit, manage and monitor deliveries in batch from a single dashboard.
- Shopify Integration
- Import orders directly from your Shopify store without having to copy and paste details.
- Starshipit Integration
- Manage deliveries without leaving your existing Starshipit dashboard.
Stage 2
Planning
Smart route planning so you can send and forget, knowing your delivery will arrive as requested.
- Efficient Routing
- Deliveries are grouped into minimal-distance routes without compromising delivery constraints.
- Time Window Precision
- Set pickup and delivery time windows so no one is kept waiting.
- Delivery Preference Control
- Choose whether the delivery requires signature or authorised safe drop.
Stage 3
Transit
Real-time visibility, automated communication, and total security from pickup to final drop-off.
- Live GPS Tracking
- Real-time map visibility from start to finish for both sender and recipient.
- Recipient Notifications
- Automated SMS updates keep the recipient informed at every step of the journey.
- No Damage Guarentee
- Carefully handled point-to-point transit that ensures goods arrive in pristine condition.
- Digital Proof of Delivery
- Instant photo confirmation and timestamp sent straight to your device upon delivery.
- Direct Dispatcher Access
- Reach a real person on the line instantly if you ever need to make a quick change.
- Fully Insured
- Every shipment is covered from pickup to delivery.
Frequently Asked Questions
- What are your order cutoff times?
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Our cutoff for same-day priority deliveries is 11 AM. For standard deliveries (1–2 business days), the cutoff is 7 PM.
- What is the difference between Standard and Priority shipping?
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Priority shipping is a premium service targeting delivery within 24 hours of submission. Standard shipping is a consolidated direct service with a target window of up to 2 business days after pickup.
- What geographic areas do you cover?
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We delivery across Sydney everyday, and Wollongong, Gosford and Newcastle on scheduled days. See calendar
- Is insurance included with my shipment?
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Yes. Full insurance coverage is included standard on all deliveries to guarantee damage-free transport, with liability coverage up to $100,000 per consignment.
- How do recipient notifications work?
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Recipients receive automated SMS and/or email notifications: when the driver starts their route, when their stop is next in queue, and upon completed delivery with photo proof.
- What happens if a recipient isn't available?
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Depending on your booking instructions, we can either perform a safe drop, obtain a signature, or hold the item for re-attempted delivery.
- Are there any hidden fees or fuel surcharges?
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No. All quotes and rates are completely flat and all-inclusive of tolls and fuel levies.
- Are there any restricted or prohibited items?
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We do not transport cash, firearms, or illegal hazardous materials. We do, however, safely transport lithium-ion battery powered vehicles (such as assembled e-bikes) provided the batteries are stable for transport.
- How do you handle multi-piece or complex orders (e.g., bikes with separate accessories)?
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We pair primary items with additional accessories using barcode labels generated through your order integration, ensuring everything stays together from pickup through to final delivery.